Termos e Condições

6.1 At the User's request
The User may cancel their order by requesting it from MSTORE through the telephone number or e-mail referring to the order number, which will be accepted as long as it has not yet been processed. After its processing, MSTORE will attempt to deliver it, but the User has the option of not accepting it.

For the purpose of cancellation, the User must indicate the following data to MSTORE:
a) Order number
b) VAT number with which you placed the order and delivery address
6.2 By decision of MSTORE

A MSTORE reserva-se no direito de não processar encomendas, quando verificar alguma inconsistência nos dados pessoais apresentados ou observar má conduta por parte do comprador. A MSTORE reserva-se no direito de não efetuar o processamento de qualquer encomenda ou reembolso, no caso de se verificarem erros nos valores e/ou características dos produtos, quando estes decorrerem de problemas técnicos ou erros alheios à MSTORE. 

7.1. The User, in the case of being a consumer, may exercise the right of withdrawal without being required to pay any compensation, within 14 (fourteen) days from the day on which the consumer acquires physical possession of the good.
To exercise this right, the User may use the draft indicated below, and must indicate all their identification data, the subscribed service they wish to terminate and the date of subscription. The communication must be made, by letter, through the return of the acquired good, or by other appropriate means and susceptible to proof within the period defined above.
The consumer must, within 14 (fourteen) days from the date of communication of the resolution, return the goods to MSTORE in the proper conditions of use.
Draft for the free withdrawal form (you should only fill in and return this form if you want to terminate the contract)

- To [insert here the name, geographical address and, if necessary, the fax number and e-mail address of the professional]: 
- We hereby communicate/communicate (*) that I terminate/terminate (*) my/our (*) purchase and sale contract relating to the following good/for the provision of the following service (*) — Requested on (*)/received on (*) — 
Name of consumer(s) — Address of consumer(s) — Signature of consumer(s) (only if this form is served on paper). (*) Crossing out what doesn't matter. 
The package must be returned complete, as it was delivered and accompanied by all the documentation received, namely, the following documents: sales invoice and the document proving receipt of the product. The package and the documents indicated must be sent free of charge to the following address: 

MSTORE 
Estrada Real nº 33 Edificio B - Park Real 
Ral 
2710-450 Sintra

The shipping costs of the return will be your responsibility.

7.2. Upon receipt of the return at MSTORE, the User will be refunded the amount corresponding to the amount paid for the order (value of the sales invoice). If you have used a promotional discount code, this amount will not be refunded, that is, the refund will only be for the amount actually paid.
7.3. The method of refund of the amount to be returned depends on the payment method used in the respective order. For credit card and PayPal payments, they are credited to their accounts. In other cases, when information from the NIB is provided, the refund is made to the indicated bank account. Otherwise, the refund is made by cheque to the billing address. The refund is made within 14 days after receipt of the will for free resolution and receipt of the return of the good.
7.4. In the absence of any of the components of the item sold or, if any of them is not in excellent condition, there will be no refund of the price or postage, and the product will be resent back to the initial shipping address.
7.5. During the Black Friday and Christmas period (from November 22nd to December 24th) returns are accepted until January 7th
7.6. Except for a technical anomaly, there are items that by their nature cannot be accepted for returns/exchanges, such as earphones/headphones/headsets, batteries or consumables and items that have the seals of the brand's packaging broken.

You can consult our Policy on Exchanges and Returns at https://www.mstore.pt/trocas-devolucoes/

 8.1. In the event of a "manufacturing defect", i.e. when faults are detected in the equipment that, in principle, do not fall within the scope of the respective warranty, the User must return the equipment, together with a copy of the invoice and the completed "Request for Exchange/Return of Equipment" form, within a maximum period of 30 calendar days from the date of the invoice,  to the following address:

MSTORE 
Estrada Real nº 33 Edificio B - Park Real 
Ral 
2710-450 Sintra
If the User chooses other forms of return, the respective shipping costs will be their responsibility.

8.2. In order for the product to be exchanged, you must ensure that the packaging is complete (box, instruction manual, warranty certificate, terminal and accessories) containing all the components that constitute it, in excellent condition.
8.3. In the absence of any of the elements mentioned above, or if any of the components is not in excellent condition, there will be no exchange, and the product will be sent back to the User.

9.1. All equipment available in the Store is duly certified by the competent international entities.
9.2. The equipment and accessories have a warranty period defined by the manufacturer, which under the legal terms is at least 2 (two) years. This period is considered from the date of the equipment invoice and can only be exercised upon presentation of the warranty certificate and/or proof of purchase (invoice) duly completed.
9.3. Equipment that has exceeded the period defined by the manufacturer or has defects caused by abnormal wear, improper installation, bad weather, electrical discharges, negligence or accidents, mishandling, infiltration of moisture/liquids, use of non-original accessories and technical interventions by unauthorized personnel are considered outside the warranty conditions.
9.4. If the equipment breaks down, and if it is covered by the warranty, the User may go with it, and respective proof of purchase and/or warranty, to a technical assistance center of the brand.
9.5. Accessories covered by the warranty, which are damaged, must be sent, with the respective proof of purchase and/or warranty, to the following address:

MSTORE 
Estrada Real nº 33 Edificio B - Park Real 
Ral
2710-450 Sintra
If the User chooses other forms of return, the respective shipping costs will be their responsibility. The User must always request the CTT Receipt that proves the shipment of the order.

9.6. If the equipment breaks down and this fault is not covered by the warranty, the User may go with it, and proof of purchase, to a technical assistance center of the brand.
9.7. If it is impossible to repair, either due to lack of parts or unfeasible repair cost (equal to or greater than the cost of a new product), a voucher of equal value to the product is issued with a validity of 365 days, thus it is not possible to return it in monetary value or by the same payment method.