FAQs

Here you will find everything you need to know!

  • What differentiates MSTORE from other stores?

  • How do I contact MSTORE?

    Estamos ao seu dispor através dos seguintes contactos:


    Loja Online

    Email: info@mstore.pt

     

    Apoio ao Cliente

    219 154 630 em dias úteis das 09:00h às 13:00h e das 14:30h ás 18:30h

     

    Lojas
    Encontre aqui a Loja mais perto de si


    Sede da MSTORE
    Estrada Real nº33 Edificio A/B
    Park Real
    2710-450 Sintra
  • How can I pay for my purchase at the online store?

  • How do I know the availability of the article?

  • What is the value of the delivery service? All orders of value or more than 50 € the delivery to the address is free. If it is an order of lower value

  • How soon will I receive my order? Orders are shipped within 24 hours after payment confirmation (business days), except for occasional stock breach. What happens if no one is at the address indicated to receive the order? If the product fails, can I exchange it or return it? What is the warranty period for a product purchased in the Online Store? How do I use a promotional code?

  • What happens if no one is at the address indicated to receive the order?

  • How can I return an order?

  • If the product breaks down, can I exchange it or return it?

  • What are refurbished products and what is their origin?

  • What is the warranty period for a product purchased from the Online Store?

  • How to use a promotional code?